Help Center

General Shipping & Delivery Questions 9

• Where is my order?
• What courier companies will be used for my order?
• What does "ships within 24 hours" mean?
• When will I get my product which is on pre-order?
• Why is my order not shipped yet?

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Return Policy 8

• What is your return policy?
• Raise a Return Request Here
• What is the meaning of 7 Day Easy Exchange?
• What is the meaning of 7 Days Replacement Guarantee?
• What is the return process?

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Pick-up 6

• What do I need to keep ready for the pick up?
• When will the courier person come for pickup?
• Can I drop off my product at your nearest store/office?
• Can I get the pick up person's contact details?
• What if my product hasn’t been picked up within 7 days from date of delivery?

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Inspection 4

• What if no defect is found while inspecting the product I returned?
• How long does the Return Inspection process take?
• Can I request for a Re-inspection of my Returned item?
• How do you inspect a product ?

Replacement 5

• Will the entire product be replaced, or the defective part?
• How will the replacement unit be sent to me?
• Instead of a replacement, can I get a store credit?
• What if the product to be replaced is not available in stock?
• Who takes responsibility for replacement?

Refunds & Store Credit 6

• If I get a defective product, will I get a refund or replacement?
• Will Headphone Zone help me choose what to buy with my store credit?
• What if I want a refund instead of store credit?
• How will the refund be given?
• How long before my store credit expires?

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Brands' Service Center Details 10

• AKG Warranty & Service Center in India
• Bowers & Wilkins Warranty Claim & Service in India
• DALI Warranty & Service Center in India
• Jabra Warranty Claim & Service in India
• Master & Dynamic Warranty Claim & Service in India

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Submit a Warranty Claim Request 23

• RHA Warranty Claim & Service in India
• JAYS Warranty Claim & Service in India
• V-MODA Warranty Claim & Service in India
• Comply Warranty Claim & Service in India
• JH Audio Warranty Claim & Service in India

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Warranty Claim Eligibility 8

• How do I claim warranty?
• What does warranty cover?
• Do I get warranty for products purchased on Headphone Zone?
• I don't have an Invoice. What do I do ?
• What is a manufacturing defect?

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Claim Process 7

• How long do you take to approve a Warranty Claim Request?
• How long will it take for the entire warranty claim process ?
• Do you pick up the defective product?
• I don’t have all the accessories or packaging that I originally received. Can I claim warranty?
• I stay in Chennai, can I go drop off the product at your warehouse?

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Warranty Inspection 5

• I've sent a product for warranty replacement. When will I get the inspection status?
• How do you inspect a product?
• What if no defect is found while inspecting the product for which I've claimed warranty?
• Can I request for a Re-inspection under Warranty Claim?
• Can you send the replacement as soon as I ship the product to you?

Warranty Resolutions 4

• Can I get store credit or refund?
• How long will it take for me to get my replacement?
• I have claimed warranty twice or thrice already, can I get a refund instead of a replacement?
• What if the model I’m claiming warranty for has been discontinued or isn’t available with Headphone Zone to provide a replacement?

Repair Requests 0

True Wireless Earbuds 23

• How to Pair and Reset the LYPERTEK PurePlay Z3 2.0 (TEVI)
• How to pair and reset the LYPERTEK LEVI
• How to Pair and Reset the JAYS f-Five True Wireless
• How to Pair and Reset the Jabra Elite Active 65T
• How to Pair and Reset the Jabra Elite 65T

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Wireless Earphones 13

• How to Pair and Reset the SoundMAGIC E11BT
• How to pair and reset the Sony C200
• How to pair and reset the Sony C400
• How to pair and reset the Jabra Elite 25e
• How to Pair and Reset the Sony WI-SP510

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Wireless Headphones 5

• How to Pair and Troubleshoot the JAYS q-Seven Wireless
• How to pair and reset the Bowers and wilkins PX7
• How to Pair and Troubleshoot the JAYS - x-Five Wireless
• How to Pair and Troubleshoot the JAYS - q-Seven Wireless
• How to Pair and Reset the Sony - WH-XB700

General Orders & Payments Questions 10

• How to place an order?
• Can I leave items in my shopping cart for future purchase?
• The product's price has changed. Can I pay the old price?
• Can I get a discount since it's my first time buying from you?
• Can I get a discount since I'm a loyal customer of yours?

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Change & Cancel 3

• How do I cancel my order?
• Can I change my order?
• When can I cancel my order?

Order Status 5

• How do I check the status of my order?
• How do I track my order?
• Why can't I track my order?
• My order status show 'delivered' but I haven't received my order?
• Why is my order late?

Payments - Online 6

• Does Headphone Zone save any information when I shop with my card?
• My money was deducted from my account but order wasn't confirmed/transaction failed. What should I do?
• Can I make payment using Wallets?
• Will I get cashback on an order I place at Headphone Zone
• Can I use EMI to make a purchase?

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Payments - Cash on Delivery 3

• Is Cash On Delivery (COD) available at my pincode?
• What if Cash on Delivery (COD) is not available on my pincode?
• Can I make payment through Card on Delivery?

Headphones & Earphones 0

Authenticity 3

• Are the products genuine?
• How do I check the authenticity of a product?
• There is no barcode on the product I ordered. Is it fake?

Store Credit 3

• How do I pay for my product using store credit?
• Can I use 2 Gift Cards to purchase a single product?
• What if the price of the product I want to purchase is lesser than the store credit?

Listing Pre-Owned Gear 20

• What do I need to sell my gear?
• How much will it cost for me to list my gear?
• Do I have to create a product listing from scratch?
• How do I provide the details?
• How do I provide the product details to Headphone Zone?

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Selling Pre-Owned Gear 9

• How do I know if someone is interested in my product?
• How can the buyer contact a seller?
• Is the price fixed or are any bidding/negotiations between me and buyer allowed?
• How do I change the selling price of the product I want to sell?
• What is the quality check that is done?

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After Sale 7

• Does the buyer pay the seller directly?
• How will the seller get paid?
• When will I get paid?
• How long is the store credit valid for?
• What if I don’t want credit?

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General Unboxed Questions 10

• What are Unboxed products?
• Where do unboxed products come from?
• Are Unboxed products genuine?
• Why should I go for Unboxed products?
• Will I receive the Unboxed Products without a seal?

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Pre-Purchase 6

• How do I verify if the pre-owned product being sold is original?
• What if I don't want all the items listed as available in a pre-owned product listing?
• Can I use any old store credit I may have got from Headphone Zone against buying pre-owned headphones?
• Can I buy Pre-owned gear on EMI?
• If I want to buy more than one item from the same seller, can I get a discount?

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At the Time of Purchase 6

• Can I talk to the person before purchasing from him?
• Can I negotiate the price?
• Who gets the money?
• Is Cash on Delivery available?
• Will the invoice be in my name?

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Post-Purchase 5

• How will I know that my order for pre-owned gear has been dispatched?
• What if I don't get all the items as listed in the used product listing?
• What if the product does not match the pictures?
• What if the headphones are not in working condition?
• What if I don’t like the gear after purchase?

General Club Audiophile Questions 17

• How does the Club Audiophile Loyalty Program work?
• How do I redeem my points?
• Do I need to be an Audiophile to earn points?
• Can I redeem points for any product?
• How much are my points worth?

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