Once your device reaches our warehouse in Chennai, our inspection team checks it.

Our inspection team will check for the defects you have specifically mentioned when raising the warranty claim. Please be specific about what the issue is (mic not working, sound imbalance, connectivity issues, etc). The more you elaborate, the smoother the inspection process will be.

At least two source devices are used to confirm the defect.

Some examples of how the inspection is done:

  • Issues with mic: If you feel that there is an issue with your earphone's mic, our team will make calls with the earphone to test the mic.
  • Detachable cables: To check if there is a problem with the detachable cable, the headphone/earphone is tested with the defective cable as well as another working one.
  • Connectivity issues: The headset is connected to different devices like a laptop, phone, iPhone, etc. to check for connectivity issues.