If our inspection team does not find the defect as mentioned at the time of raising the request, we will send the same unit back to you under our 7 Day Replacement Guarantee Policy

However, before doing so, we will get in touch with you to elaborately understand the problem. With a better understanding of the defect, we will proceed with the re-inspection process if required. A re-inspection status update will be sent to you at the earliest. 

An inspection will be run to check if the product is truly defective or simply has a compatibility issue. 

In the case of the product working fine and it falls under our 7 Day Easy Exchange policy, we can offer you  full store credit so you may buy something else from our website which would suit your needs better.