General Shipping & Delivery Questions

Where is my order?
Once your order has ready to be dispatched, you will receive a Shipping Confirmation email which will the courier tracking details that you can use to track...
Tue, 30 May, 2023 at 12:02 PM
What courier companies will be used for my order?
Over the years we’ve associated with multiple courier companies, and we’ve stuck to only the most efficient and reliable ones. Depending on your pincode and...
Tue, 30 May, 2023 at 12:07 PM
What does "ships within 24 hours" mean?
In a nutshell, ships within 24 hours basically means that your product will be shipped out or dispatched from our warehouse within 24 hours after placing th...
Tue, 30 May, 2023 at 12:15 PM
When will I get my product which is on pre-order?
A product that is on pre-order usually specifies a timeline for how long it’ll take for us to arrange the product specifically for you. If you’re pre-or...
Mon, 30 Jul, 2018 at 11:44 AM
Why is my order not shipped yet?
If you've just placed an order, we'd request you give us 24 hours to ship your product from our location. We'd need to pick out your product fro...
Tue, 30 May, 2023 at 12:31 PM
Can I add or remove my delivery addresses?
Yes, you can surely add, remove or even delete your delivery addresses. You may follow the steps below: In order to add or remove a particular address, ...
Tue, 30 May, 2023 at 12:38 PM
Will the courier person call me or can I get his number before delivery?
Every courier company has different policies that they follow. Some courier companies don’t allow for their delivery associates to call the customers, which...
Mon, 30 Jul, 2018 at 12:23 PM
What if I missed the courier person, can I reschedule the delivery?
Not to worry! We usually try and inform our customers when the delivery is going to be attempted (as the delivery person may or may not contact you before a...
Tue, 30 May, 2023 at 12:48 PM
If my order is stuck somewhere, who should I contact and how?
Your order could be stuck in transit for many reasons. It could be that the courier company is facing some issues with finding your address or is experienci...
Tue, 30 May, 2023 at 12:51 PM