Will the entire product be replaced, or the defective part?
In most cases, you will get a brand-new sealed unit for a product that's dead on arrival. But if you have bought an unboxed or demo unit, you will recei...
Tue, 30 May, 2023 at 1:26 PM
How will the replacement unit be sent to me?
Once we receive the inspection status and if the product is found to be defective, we will create a replacement order for you. You will receive an order con...
Tue, 25 Aug, 2020 at 6:35 PM
Instead of a replacement, can I get a store credit?
Yes, you can get store credit. We absolutely understand if you want to buy a different product altogether instead of getting a replacement.
Wed, 25 Jul, 2018 at 4:14 PM
What if the product to be replaced is not available in stock?
If there is no replacement product readily available in stock, we have the following options for you: We can ask the brand for a replacement unit (which m...
Wed, 25 Jul, 2018 at 6:10 PM
Who takes responsibility for replacement?
Headphone Zone takes full responsibility for a dead on arrival product or any defect that might arise within 7 days from the date of delivery. We know that...
Wed, 25 Jul, 2018 at 6:15 PM