Will the entire product be replaced, or the defective part?
In most cases, you will get a brand new sealed unit for a product that's dead on arrival. However, in the case of products where only one part is defec...
Wed, 25 Jul, 2018 at 6:05 PM
How will the replacement unit be sent to me?
Once we receive the inspection status and if the product is found to be defective, we will create a replacement order for you. You will receive an order con...
Tue, 25 Aug, 2020 at 6:35 PM
Will I be getting a new product as a replacement?
Yes, of course. A sealed, new unit will be sent to you. However, if you buy an unboxed unit, you will receive an unboxed unit as a replacement. Incase a...
Wed, 25 Jul, 2018 at 6:10 PM
Instead of a replacement, can I get a store credit?
Yes, you can get store credit. We absolutely understand if you want to buy a different product altogether instead of getting a replacement.
Wed, 25 Jul, 2018 at 4:14 PM
What if the product to be replaced is not available in stock?
If there is no replacement product readily available in stock, we have the following options for you: We can ask the brand for a replacement unit (which m...
Wed, 25 Jul, 2018 at 6:10 PM
Who takes responsibility for replacement?
Headphone Zone takes full responsibility for a dead on arrival product or any defect that might arise within 7 days from the date of delivery. We know that...
Wed, 25 Jul, 2018 at 6:15 PM
What if I’m going out of town, what will happen to my replacement?
If you are going out of town, you can choose either of the two options below:  Give us an alternate address where we can send your replacement product  W...
Wed, 25 Jul, 2018 at 6:15 PM