Once your return request is approved by us, we will arrange a pick up for the product that you wish to return and the pick up should happen within 2 to 3 working days, post-approval. We use the fastest and the most efficient courier company to pick up units from our customers to expedite the process as much as we can. 

All you need to do is pack the earphones in the cardboard box with the original packaging and all accessories that were received by you. You can use the same brown box in which the product was originally delivered to you. Kindly ensure that there is nothing stuck on the cardboard box and also remove the old ship label to avoid any address confusion. Be sure that the box is well-taped and properly sealed. Refer to the approval email that you must have received for the hassle-free pickup 

Let us know if the pick-up is not done in the mentioned timeline and we will have that pick-up rescheduled for you.