Your trust in Headphone Zone is our utmost priority.
ALL products on Headphone Zone are eligible for a free replacement within 7 days of delivery in the unlikely scenario you receive a product with a manufacturing defect.
However, if you receive an incorrect/damaged/different product or one with missing accessories, please raise a return request within 24 hours of delivery. We'll also need an unboxing video and images of the parcel to investigate about the discrepancy.
SELECT products on Headphone Zone are eligible for Exchange within 7 days of delivery in case you are unhappy with the product. If you see on the product page, it is eligible for exchange. You will receive full Store Credit in your Headphone Zone account so that you may choose another product from our website which would be more suited to your needs. Refunds will NOT be possible under our Exchange policy.