Your trust in Headphone Zone is our utmost priority.
ALL products on Headphone Zone are eligible for a free Replacement within 7 days of delivery in the unlikely scenario you receive a product with a manufacturing defect.
However, if you receive a incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery. We'll also need an unboxing video and images of the parcel to investigate about the discrepancy.
SELECT products on Headphone Zone are eligible for Exchange within 7 days of delivery in case you are unhappy with the product. If you see on the product page, it is eligible for exchange. You will receive full Store Credit in your Headphone Zone account so that you may choose another product from our website which would be more suited to your needs. Refunds will NOT be possible under our Exchange policy.
Return Policy Abuse
We want all our customers to have a great experience with us at Headphone Zone. In order for our 7 Day Easy Exchange Policy and 7 Day Replacement Guarantee to be sustainable and fair for all, we take Return and Exchange Policy abuse seriously.
We monitor customers who have placed multiple Return & Exchange requests with us. Even the ones who place these requests over multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.
We want you to have a pleasurable shopping experience with us. While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.
We don't want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.