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Authorized Service Partner: Headphone Zone


GUSTARD has long been an Audiophiliac favorite manufacturer of headphone amplifiers and USB digital converters. In the unlikely event that a GUSTARD product develops a manufacturing defect within the warranty period, please submit the form below.  All you gotta do is make sure that the issue with your product is eligible for a warranty claim. 


Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India



Warranty



GUSTARD's Warranty Period is 2 Year from the date of Invoice for all Audio products.


What does the warranty cover?


What’s Eligible?

Manufacturing Defects

  • No Sound Output
  • Noise while Charging
  • Buttons Not Working
  • Not charging
  • Doesn't turn on
  • Any other manufacturing defect


What’s Not Eligible?

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages


How to claim a warranty?


The Process


Step One: Please fill out the Warranty Claim Request Form provided below, including all necessary details such as the defect, invoice, and model name. Once we receive your form, we will respond within a day. We may get back to you with a few questions to understand the issue better. 


Step Two: We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand might request additional details or propose some preliminary solutions/troubleshoots to attempt to resolve the problem at customer’s end. Throughout this process, we will keep you updated and maintain communication with both you and the brand.


Step Three: If the brand's suggested solutions do not resolve the issue, your warranty claim will be approved and a unique Warranty Case ID (WCID) number will be issued. You will then need to send the defective unit to us.


Step Four: Once we receive the unit at our end, we will have to courier your unit to the brand internationally for further repair. We will take a few days to prepare the necessary documentation to ship the product back to the brand for repair. The shipping process may take an additional two to three weeks.


Step Five: Upon receipt of the defective unit, the brand will inspect and repair the unit, which could take several weeks. The repaired unit will then be shipped back to us with our next order’s dispatch. 


Step Six: After we receive the repaired unit from the brand, we will perform a final inspection before shipping it back to you.

 

Keep In Mind:


Refunds and Store credits are strictly not allowed under warranty claims. 


Under warranty claim for this brand in India, we can try to help you out with the claim if we have the spare parts available with us. In some situations, the spares are needed to be procured by the brand which may take some time.



Raise a Warranty Claim here: