Authorized Service Partner: Headphone Zone

Matrix Audio has long been an Audiophiliac favorite manufacturer of headphone amplifiers and USB digital converters. In the unlikely event that a Matrix Audio product develops a manufacturing defect within the warranty period, please submit the form below.  All you gotta do is make sure that the issue with your product is eligible for a warranty claim. 

Please note that Headphone Zone is authorized to handle the warranty claims for the purchases from Headphone Zone's website.


Matrix Audio's Warranty Period is 1 Year from the Date of Invoice for all products.

What does the warranty cover?

What’s Eligible?

Manufacturing Defects

  • No Sound Output
  • Noise while Charging
  • Buttons Not Working
  • Not charging
  • Doesn't turn on
  • Any other manufacturing defect

What’s Not Eligible?

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages

Raise a Warranty Claim here: