You are eligible for a refund in specific cases if:

  • You cancelled your order before it was shipped out
  • The returned product has a manufacturing defect
  • The returned product is in a completely sealed and unopened condition without any packaging damages or blemished
  • You were sent a different product from what you ordered

You are NOT eligible for a refund in the following cases if:

  • You've returned a product under our 7 Day Easy Exchange Policy
  • You or the person you've gifted the product does not like the product
  • You or the recipient of the product has mishandled the product
  • You pre-ordered a product that was specifically procured for you
  • A wrong product was returned than what was shipped to you
  • You are claiming warranty or service for your product