ALL products are eligible for return under our 7 Day Replacement Guarantee.
In case you receive a product with a manufacturing defect, please raise a return request within 7 days of delivery.
However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.
In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.
Please make sure that the product is in the original packaging with all the accessories it came with. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request.
The free replacement will be shipped only once the original order has returned.
A replacement will be issued only if:
- It is found to be defective
- It is determined that the product was not damaged while in your possession
- The product received from you is not different from the one sent out to you
- The product is returned in condition you have received it in (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)
Ineligible products:
- Products that have a defect after 7 days. Please raise a warranty claim or service request in this case with the authorised service partner
- If you receive an incorrect / damaged / different product and bring it to our notice beyond 24 hours of delivery
- Products that have been mishandled and therefore damaged
- If you have ordered the product by mistake and not cancelled the order before dispatch
- Customised products like custom V-MODA shields, custom IEMs, or custom cables
- Accessories like Comply ear tips, SpinFit ear tips, Headphone ear pads and Smartwrap earphone accessories. These are not accepted for hygiene reasons.
- Pre-owned products